Free first class priority delivery worldwide on all orders over £70.

Free first class priority delivery worldwide on all orders over £70.

FAQ

+Are FYSHA soaps natural?

Yes. Our luxury handmade soaps are 100% natural. Made using exclusive blends of the world’s finest botanical ingredients, all our products are individually crafted using artisanal methods for a premium skincare experience.

We do not use any synthetic or artificial ingredients in our formulas. Instead, we prefer to harness the potent power of natural oils, butters and clays to create a premium cleansing experience that leads to beautiful, radiant skin.

+ Are Fysha ingredients sourced from sustainable sources?

All of our ingredients are obtained from responsible and sustainable sources to maintain the integrity of the ecosystem and the purity of our products. We’re committed to a mindful approach to nature and always make sure our ethics align with the suppliers we source from.

Likewise, our packaging is FSC Certified, 100% biodegradable and completely recyclable.

+Are Fysha products vegan?

Yes, our natural handmade soaps are 100% vegan, cruelty-free and are never tested on animals.

+Do Fysha products contain any synthetic fragrances or other artificial or environmentally harmful ingredients?

No. Our soaps are free from palm oil, synthetic fragrances, colouring agents, harsh chemicals and additives. Our formulations are pure - we respect the power of nature to provide all the ingredients we need for healthy, beautiful skin.

+Do Fysha products use organic ingredients?

Our products are made from the finest natural ingredients that are sourced from sustainable suppliers. Wherever possible we use organic ingredients, like our organic peppermint essential oil.

The natural oils and butters we use in our formulations are of superior food grade quality and as our range of products evolves we endeavor to use increasing quantities of sustainable organic ingredients.

+How are Fysha soaps made?

Each bar of Fysha soap is a handcrafted original. We make all our soaps in small batches using a cold process production technique for superior results. This process ensures that the active ingredients in our soaps are preserved at maximum efficacy so the skin enhancing benefits of using our soaps are more pronounced.

Once our soaps are blended and extracted from their molds, we cure them for a minimum of six weeks. This enables all excess moisture to evaporate, leaving a longer-lasting, higher quality bar of soap for you to enjoy. We’re confident you’ll agree when you experience Fysha for yourself, that this patience pays off. When our soaps are fully cured they are then hand embossed, hand wrapped and delivered to your door.

+Why are there slight variations in Fysha soaps?

Due to the artisanal nature of our soap making production process and the fact we use 100 per cent natural ingredients, there may be slight variations in size, colour and shape between batches. This is because our ingredients can be affected slightly by harvests, soil conditions, and the climate. We believe these differences are entirely natural and are to be celebrated.

+What is the shelf life of Fysha soaps?

Our soaps have a typical shelf life of 12 months. We recommend that you store our soaps in a cool, dry place away from direct sunlight and suggest that when in use, our soaps are placed in a well-drained soap dish.

Our products are 100 per cent natural and free from artificial preservatives and parabens. To extend the natural shelf life of our soaps we use natural Vitamin E which helps the oils in our soaps to remain fresh and effective.

+Why are Fysha soaps cubic?

The sophisticated form of our solid soaps has been carefully designed to ensure their structural longevity. Each bar of Fysha soap is infused with a high percentage of our key ingredient, cold-pressed Greek extra-virgin olive oil. This rich, nourishing and skin hydrating ingredient forms the basis of each and every one of our soaps and lends itself to a block form for maximum usability. Over time, the edges of the cube will curve so that it feels as natural as a pebble smoothed against your skin.

+How should I use my Fysha soap?

Our soaps can be used for cleansing hands, face and body and are gentle enough for sensitive skin types. To use, create a rich lather with warm water and massage onto wet face or body with a clean sponge, then rinse. If using on your face, for a final rinse use cold water to close your pores.

When in use we advise that you store your Fysha soap in a well-drained soap dish, allowing it to dry between uses.

Should your soap accidentally be left in water for a period of time, it may lose its shape and become too soft. We recommend you leave it somewhere cool and dry and away from direct sunlight so it can harden.

For a superior skincare experience, we recommend using our products with an all-natural puff sponge.

+Can I use more than one discount code at checkout?

No, we can only allow one discount code per order.

+How do I find out about offers and promotions?

We have some fantastic promotions available via our mailing list. If you have not yet subscribed, please click here to sign up and enjoy!

+What should I do if a product I like is out of stock?

If you are interested in purchasing a product that is out of stock please provide us with your email by following the link ‘email me when available’ and we will notify you via email as soon as the product is in back in stock and available to buy.

+Where can I buy Fysha products in my area?

Please see our Stockists page for further information.

+Is it safe to use Fysha products during pregnancy and breastfeeding?

Our Coco-Castile soap is fragrance free and suitable for women who are pregnant or breastfeeding.

All our gentle soaps are made with 100 per cent natural ingredients, and many include essential oils. If you are pregnant or breastfeeding we advise you consult a medical professional before using any products containing essential oils.

+I’d like to ask a different question, what do I do?

We love hearing from our customers and would be delighted to have you get in touch via info@fysha.co.uk. We’ll get back to you as soon as we can.

+I’d like to feedback on a product. How can I do that?

On each product page you’ll find a tab for ‘Customer Reviews’ where you can leave your comments and feedback about our soaps and can add a star rating too.

+If my products arrive in a damaged condition what should I do?

Should there be any damage to the products that may have occurred during shipment, please contact us at info@fysha.co.uk including your order number and a photograph of the damage incurred. We are happy to exchange any damaged items provided they are reported to us within 72 hours of receipt.